Shipping and Digital Delivery Policy

Last updated: 21 July 2026

This Shipping and Digital Delivery Policy applies to digital products purchased from Rental Toolkit (Pty) Ltd through www.rentaltoolkit.co.za.

Rental Toolkit sells downloadable documents, templates, forms, checklists, spreadsheets, guides and other digital resources. We do not currently sell or ship physical products.

1. No physical shipping

All Products sold through Rental Toolkit are supplied electronically.

No Product will be:

• packed or couriered;

• delivered to a physical address;

• collected from a physical location; or

• subject to physical shipping charges.

Customers are therefore not required to select a courier or delivery method when purchasing a digital Product.

Shopify does not calculate shipping for Products correctly marked as digital or non-physical Products. (Shopify Help Center)

2. Digital delivery

After successful payment, the purchased Product will ordinarily be made available through one or more of the following:

• a download link displayed on the order-confirmation page;

• a download link sent to the email address supplied at checkout; or

• access through the Customer’s Shopify account, where available.

Digital delivery is automated and ordinarily begins once payment has been successfully confirmed.

3. Delivery time

Most Products should be available shortly after successful payment.

Delivery may take longer where:

• payment is still being verified;

• the payment provider delays confirmation;

• the Customer entered an incorrect email address;

• the email is filtered into a spam, junk or promotions folder;

• the Customer’s inbox is full;

• Shopify or the digital-delivery service experiences an interruption;

• internet or telecommunications services are unavailable; or

• fraud or security checks are required.

A delay does not necessarily mean that the Order was unsuccessful.

4. Customer email address

Customers must provide a complete and accurate email address during checkout.

Rental Toolkit is not responsible for failed or delayed delivery caused by an incorrect, inaccessible or inactive email address supplied by the Customer.

Where the wrong email address was entered, contact:

support@rentaltoolkit.co.za

Include:

• your full name;

• Order number;

• purchase date;

• incorrect email address entered;

• correct email address; and

• proof of payment where reasonably requested.

We may verify the Order before changing the email address or resending access.

5. If the download does not arrive

Before contacting support, please:

1. Confirm that payment was successful.

2. Check the order-confirmation page for a download button.

3. Check your spam, junk and promotions folders.

4. Search your inbox for “Rental Toolkit”.

5. Confirm that the email address entered at checkout was correct.

6. Allow reasonable time for payment confirmation and email delivery.

If the Product remains unavailable, email:

support@rentaltoolkit.co.za

Include your Order number, purchase email address and a description of the problem.

6. Download links

Download links may:

• allow a limited number of downloads;

• expire after a specified period;

• be connected to the purchasing Customer’s email address or account;

• be disabled after a refund; or

• be suspended where unauthorised sharing or misuse is reasonably suspected.

Customers should download and save their purchased Products promptly.

Rental Toolkit does not guarantee indefinite hosting or permanent access to download links.

7. Saving and backing up Products

Once downloaded, Customers are responsible for:

• saving the Product securely;

• making reasonable backup copies;

• protecting the Product from unauthorised access;

• retaining access to any password used to protect the file; and

• ensuring that the Product is not accidentally deleted.

Rental Toolkit may resend or restore a Product for a verified purchaser where reasonably possible, but is not obliged to provide permanent replacement access.

8. File formats

Products may be delivered in formats including:

• PDF;

• Microsoft Word;

• Microsoft Excel;

• ZIP; or

• another format identified on the relevant product page.

The Customer is responsible for confirming the Product’s format before purchase and ensuring that suitable software is available to open, edit or print it.

A delivery is not defective merely because the Customer:

• does not have compatible software;

• is unfamiliar with downloading or extracting files;

• attempts to open the Product through an unsupported application;

• cannot edit a PDF that was described as non-editable; or

• experiences formatting differences in third-party software.

9. ZIP files and multiple documents

Some Products may contain multiple files supplied together in a ZIP folder.

Customers may need suitable software to extract the contents of the ZIP file before opening the individual documents.

The product page will identify the included files as far as reasonably practical.

10. Technical problems

Where a supplied file is corrupted, incomplete or materially inaccessible, Rental Toolkit may:

• resend the file;

• provide a replacement download link;

• supply a corrected copy;

• provide the Product in another suitable format where available; or

• offer another remedy required by applicable law.

Report technical problems to:

support@rentaltoolkit.co.za

Please include:

• your full name;

• Order number;

• Product name;

• device and software being used;

• description of the problem; and

• a screenshot of any error message where possible.

11. Payment pending or unsuccessful

Products will ordinarily not be released while payment is pending, unsuccessful, reversed or unconfirmed.

Where money appears to have left the Customer’s account but the Order remains unpaid, the Customer should allow reasonable time for the bank and payment provider to complete or reverse the transaction.

Rental Toolkit may request proof of payment but cannot independently override a payment provider’s verification process.

12. Incorrect Product delivered

Where Rental Toolkit supplies a Product different from the one purchased, the Customer must contact:

support@rentaltoolkit.co.za

After verification, we will provide the correct Product or another appropriate remedy.

13. Orders containing multiple Products

Where an Order contains more than one digital Product, the Products may:

• appear as separate download links;

• be delivered in more than one email;

• be supplied together in a ZIP file; or

• become available at slightly different times.

The Customer should confirm that all listed Products have been received before reporting an incomplete Order.

14. Product updates

Purchasing a Product does not automatically create a subscription or right to future editions.

Unless the product page expressly states otherwise:

• updates are not guaranteed;

• revised versions may be sold separately;

• previous purchasers may not automatically receive new editions; and

• access to the original purchase does not provide indefinite access to future Products.

Where Rental Toolkit voluntarily sends an updated version, this does not create an ongoing obligation to provide further updates.

15. Licence and sharing

Digital delivery grants only the licence described in the Terms of Service.

A download link and Product may not be:

• shared publicly;

• forwarded to unrelated third parties;

• uploaded to a shared document library;

• resold;

• redistributed; or

• used beyond the permitted licence.

Rental Toolkit may suspend download access where unauthorised sharing is reasonably suspected.

16. Refunds

Problems concerning duplicate payments, defective files, incorrect Products or unavailable downloads are governed by our Returns and Refund Policy.

The inability to physically return a digital Product does not remove any consumer right that applies under South African law.

17. Third-party services

Digital delivery may depend on third-party services, including:

• Shopify;

• Shopify’s Digital Products or Digital Downloads functionality;

• payment providers;

• email providers;

• hosting providers; and

• internet-service providers.

Rental Toolkit will take reasonable steps to resolve a genuine delivery issue but is not responsible for delays caused solely by an independent third-party outage beyond its reasonable control.

18. Changes to this policy

Rental Toolkit may update this policy to reflect changes to:

• its Products;

• Shopify functionality;

• digital-delivery methods;

• payment-provider requirements;

• applicable law; or

• business operations.

The version published at the time of purchase will ordinarily apply to that Order, subject to mandatory legal rights.

19. Contact

All digital-delivery and download enquiries must be sent to:

support@rentaltoolkit.co.za